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At Pertemps,
The average salary for:

Customer Services Executive
in London is
£30,000

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JOB DESCRIPTION

A Customer Services Executive is a key professional responsible for overseeing and delivering high-quality customer service. This role involves managing customer interactions, addressing inquiries, and ensuring the overall satisfaction of customers through effective communication and problem-solving.

QUALIFICATIONS

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

TASKS

  • Oversee and manage customer service operations to ensure efficiency and excellence..
  • Interact with customers through various channels, such as phone calls, emails, and chat..
  • Provide leadership and guidance to customer service teams to meet performance goals..
  • Possess in-depth knowledge of the company's products or services to offer expert assistance..
  • Analyse and resolve complex customer issues or escalated cases in a timely manner..
  • Document customer interactions and resolutions accurately in the customer relationship management (CRM) system..
  • Collaborate with cross-functional teams to address customer concerns and ensure effective solutions..
  • Gather and analyse customer feedback to contribute to continuous improvement efforts..
  • Identify opportunities for upselling or cross-selling based on customer needs..
  • Ensure adherence to company policies, procedures, and service standards..

Salaries from this search have been calculated using current and historical roles, which have been advertised with Pertemps in the last 2 years. Data is updated in real time as jobs are posted, and the search results calculate averages of all job posts that fit the role category.

Salary comparison results are intended as a rough guide only. Actual salaries may vary based on qualifications, experience, location and company type. Salary figures do not include bonuses or benefits.

We do not collect your salary information, this is only used for the page to provide you with enhanced information. Weekly pay is calculated by dividing the annual salary by 48 working weeks.

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